Support

How to reach us

Write to us at [email protected]. From inside the app you can also reach us via Settings → Contact → Contact & suggestions.

So that we can help quickly, please tell us:

• Your device and operating system version, for example "iPhone 15, iOS 18.4"
• The version of Schuno shown in the settings
• What you did and what you had expected to happen
• A screenshot of the spot, if possible

Please do not send us sensitive information that we do not need. For troubleshooting, a description and a screenshot are almost always enough — your grade data does not have to leave your device.

Reporting bugs and suggesting features

Bug reports and feature requests are expressly welcome. Schuno produces no automatic crash reports — so we only learn about problems if you tell us about them.

Deleting data

All of Schuno's data is held on your device and in your private iCloud. There is no user account that would have to be deleted, and no content on servers of ours — we do not run any.

• You delete individual grades, subjects or periods directly in the app.
• You remove attachments at the grade they belong to.
• To remove everything, uninstall the app and delete the Schuno data in your iCloud settings under iCloud Drive.

A deletion request to us is therefore not necessary. If you would nevertheless like confirmation that we hold no data about you, feel free to get in touch.

Worth knowing

Because we hold no copy of your data, we cannot restore lost grades. Thanks to iCloud synchronisation, though, your entries survive the loss of a device: on a new device with the same Apple ID they are there again. Without iCloud, an active device backup on your phone is what helps.